IDTECK - RFID & Biometrics

Warranty and Return Policy

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Home > Support > Online RMA > Warranty and Return policy

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Please familiarize yourself with the Service information and the Warranty and Return Policy before requesting online RMA service.

Warranty Service | Warranty Period | Items not covered by Warranty | Limited Warranty

Warranty Service

Please note that service cost will be charged if the serial number on the product is damaged or not
shown.


﹛	Products sold after Jan 1, 2006		Products sold before Jan 1, 2006

	Within Warranty Period	Out of Warranty Period	Within Warranty Period	Out of Warranty Period

Service Cost﹛	Free replacement with a new produce	Replacement with a new product for a service charge of US$50	Free repair or replacement with a new product for a service charge of US$50	Free repair or replacement with a new product for a service charge of US$50 per unit. The repair cost is subject to change based on actual expenses.

Freight Cost	Paid by IDTECK	Paid by Customer	Paid by IDTECK	Paid by Customer

Warranty Period


Item	Warranty for products	Warranty for products
	sold after Jan 1, 2006	sold before Jan 1, 2006

RF READER	2 years	2 years

MOLDED RF READER	Lifetime	3 years

RF CARD (Passive type)

RF CARD (Active type)	2 years	1 year

FINGERPRINT MODULE

STANDALONE CONTROLLER	2 years	2 years

CONTROL PANEL

FINGERPRINT CONTROLLER

During the period of warranty, IDTECK shall supply DISTRIBUTOR free of charge replacement for all units not complying with the standards of quality. Upon the termination of warranty, engineering fee of US$50 and freight cost for defective units shall be charged to DISTRIBUTOR.

Items not covered by Warranty

If the defect is caused by one of the following reasons, US$50 will be required in order to receive the Service.
  函 Defects or damage due to lighting or other electrical discharge.
  刻 Defects or damage due to natural disaster.
  券 Defects or damage caused by improper testing, operation, installation, maintenance, modification,
       alteration, or adjustment.
  刷 Defects or damage caused by misuse, accident or neglect.
  刺 Unauthorized repair or disassembly of the product.
  到 IDTECK does not warrant the installation, maintenance, or service of the Product.

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Limited Warranty

This warranty sets forth the full extent of IDTECK's warranty responsibility.
In no event shall IDTECK be liable for damages in excess of the purchase price of the Product, for any loss of use, loss of time, inconvenience, commercial loss, lost profits or savings or other incidental, special, or consequential damage arising out of the installation, use or inability to use such Product, to the fullest extent that any such loss or damage may be disclaimed by law.

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