Remote support service refers to the service to have you work your PC remotely and support changes S / W of the equipment. Need to considering the accessible time zone of our customers and to use We booked in advance, the service procedure is as follows.
ReservationRemote Service Request
Received confirmation Check the schedule and accept the contents of the support personnel of the Customer Center
Approval of acceptance After you determine the support and content schedule, check with the customer the date and time of the remote support
receivied remote servicesGetting online remote
service of IDTECK
- - You may remote support separate programs is required to a PC for remote support service.
- - If access you do not have access to the Internet, or corresponding to the firewall is not possible,
please let us know the access means another.
- - The service may or not depending on the contents of the request Remote Assistance, costs are charged separately.
- - Consultation via telephone support personnel is necessary therefore, please leave a contact number that can be always.
- - The processing and application of remote support services requested please refer to the remote support services of My page.