ONLINE RMA

Please review our Warranty and Return Policy thoroughly before proceeding.
Click the checkbox on the last line if you agree with our Warranty and Return Policy.

Online RMA(Return Merchandise Authorization) Policy

We will only accept Online RMA requests registered via our IDTECK Website (www.idteck.com).
Once an RMA request is submitted, IDTECK's Service team will review the RMA Request and determine if the RMA Request will be FREE or PAID Service. IDTECK's Service Team will provide a RMA Authorization Code as well as Shipping Information.
- FREE RMA Service - If it is determined that there are Defects or Dead On Arrival (DOA) with Product(s) within their respective Warranty Periods.
- PAID RMA Service - IF it is determined that the Product(s)' is Out-of-Warranty or Damages to the Product(s) due to customer's negligence. Please see below for examples:
  - Mishandling of Product(s)
  - Improper Cabling/Wiring
  - Physical/Water Damage
  - Power Issue (i.e. Electric Feedback, Electrical Noise)
The Return Shipment MUST include the RMA Authorization Code; otherwise, the shipped back to the customer at their own expense.
RMA Requests Must be registered with Vaild Product(s) Serial Number(s).
If you experience any Issue or have any Question or Concerns regarding the Online RMA Registration, Please send an Email to webmaster@idteck.com
Limited Warranty Terms & Conditions:

Under the following circumstances, the RMA product(s) will be returned to the sender without being repaired or serviced:
1. 1. If the product(s) that is registered online is different from the product(s) that is received.
2. 2. If the QC or Serial Number of the product(s) has been damaged.
3. 3. If the product(s) was shipped and received without following proper online RMA registration procedures.
4. 4. If the product was produced before the year of 2012. (Exception: Product(s) with Lifetime Warranty Period)
5. 5. If the Software Purchase was made more than Two(2) Years prior.
  (IDTECK does not provice Technical Support when Customer does not have a purchase record.)
During the Warranty Period, IDTECK will offer Free-of-Charge Replacement on defects under Normal Use.
However, if the product(s) were damaged due to customer's negligence or lack of care within the warranty period or upon the termination of the warranty period, depending on the purchase Period, the RMA product(s) will be replaced with the latest version product with extra cost.
If the product(s) are received and discovered that there are no underlining defect or issue, a 20% inspection fee will be added.
IDTECK does not allow refunds for any product regardless of its warranty period.

Free RMA Service

1. Free Service Standards
- If product(s) is Within the warranty period.

- According to company policy, under certain circumstances, free service may be rendered.

- Defect or Malfunction that occurred during Normal Use within the Warranty Period.

- Dead on Arrival (DoA) or Non-Operational of Product(s)
- 2. Record Date : Shipped Date (Domestic / Overseas)
- 3. RMA Service : No-Cost Service Support
- 4. Period : IDTECK has established the Warranty Period will begin from Shipped Date of product(s) as seen below:

Product Category	Warranty Period
Control Panels	2 Years
Standalone Controllers
Fingerprint Readers
RF Readers (Non-Molding Product)
RF Readers (Molding Product)	Limited Lifetime
RF Cards (Passive Type)
Long range reader
RF Cards (Active Type)	Battery : 1 Year
RF Cards (Active Type)	Card : Limited Lifetime
Fingerprint Module / Sensor	2 Year
Software	IDTECK Software shall be provided with a 12 month product warranty from date of installation. Software version updates and remote support shall be available for no charge during this warranty. * Standard lite version: Support fee is charged for any support

5. Delivery

- Once RMA Request is confirmed, if determined as a FREE-of-Charge RMA service, the Return Shipping Information will be emailed to the original RMA Requester.
- RMA Center Address : 4F, 61, Samjak-ro 171beon-gil, Bucheon-si, Gyeonggi-do, 14453, Korea

Advanced RMA Service

Advanced RMA replacements are evaluated and issued on a case by case basis.
To request, all customers will need to fill out ARS form (Advanced RMA Replacement form). Contact your dedicated sales agent to be provided with ARS form (additional documents may need to be submitted).
Product(s) must be returned within 14 days after the advanced replacement is processed. If not, payment account will be charged for replacement product(s).
All shipping costs will be at the client’s expense for advanced RMA replacement cases.

PLEASE BE ADVISED THAT ALL ADVANCED RMA REPLACEMENT WILL BE SHIPPED TO THE CLIENT BY UPS GROUND.

Online RMA Request I agree with Warranty and Return Policy. Online RMA Request